Customer Support Channels
A 60–Minute Ticket Response Guarantee
Every support request you send to us will be responded to within maximum 60 minutes. If your support ticket or email needs additional assistance from a sysadmin, we’ll forward it and leave a note to inform you that your case is being worked on. If you take advantage of the Managed Services package, any of the server management tasks included there will be executed at a time that is suitable for you.
A Premium Client Support Service
- We’ll be at your disposal 24/7 to respond to any inquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. In case you also need assistance handling server management tasks, order our Managed Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, plus installation and troubleshooting services.
An Intuitive Help Section
We have provided our Web Hosting Control Panel with a comprehensive knowledge base, which offers detailed explanations of its features and functionalities. In addition, we have prepared exhaustive video tutorials that will further demonstrate to you how to perform a specific task or solve a frequently experienced issue. All the educational articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Help and Videos buttons in the upper right corner.