If you ever experience a problem with your website and are unable to fix it on your own, ask the web hosting provider’s customer care team to assist you to bring the site back online. A prompt resolution would be the most optimal scenario, but lots of hosting companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be resolved with ease, your website may not function properly or it may not be reachable whatsoever for a longer time interval, so you may lose prospective customers as it is quite unlikely that anybody would eagerly revisit a website that is faulty. With that said, you ought to make certain not only that you can reach your web hosting provider, but also that they can answer and help you in a timely manner. If a script update does not proceed as planned or if you delete something incidentally, for example, the site should be restored promptly so as to prevent protracted unreachability.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reply time for any customer support ticket that you submit or any e-mail that you send is only sixty minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your issue or question might be, we will lend a helping hand instantly and will supply you with the needed info to sort out any problem with your websites. The actual reply time usually does not exceed fifteen to twenty minutes, which implies that you can just forget about waiting for hours on end to get an issue resolved or what is even worse – waiting one whole day only to obtain a reply that more information is necessary while nothing is fixed. We’ll give you assistance without delay solely because we understand exactly how valuable time can be in the dynamic digital era. The 1-hour reply guarantee is valid for any billing or technical inquiry that you might have connected with our shared plans
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a ticket through your hosting Control Panel or write an email relating to your semi-dedicated server
, you’ll receive a reply within one hour max. You can contact us whenever you want with regards to billing, technical or general issues and because of the fact that we are available to you 24-7-365, you’ll invariably get support in a well-timed fashion. Depending on the particular issue or question, we will give you more info, fix the problem if it’s been caused by something within our reach or inform you what steps to take in case you have to adjust a specific setting for an Internet app that we can’t access. You can forget about waiting around for a day for every answer. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.