A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's a very efficient method to get some info about the web hosting services or have some problem resolved as you're speaking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the smaller chance of errors at the time you exchange information like usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue in question. What's more, you are able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the telephone charges that you will have to pay in case you are calling to a different country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we provide live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more info about the shared plans that we offer if you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for strictly tech issues you will need to open a ticket to the technical support team, as such issues need extra time to be dealt with, you can still contact us on the live chat for some technical details. To give you an example, we can help you set up an e-mail address in your email client or troubleshoot numerous issues, saving you time and effort. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's the best way to find out more about our semi-dedicated hosting plans in case you do not have an account yet or to have some issue resolved if you're a customer and our support agents will assist you in real time no matter what time of the day you join our chat. If you're hestitating which plan is more appropriate for your websites, in case you need a piece of advice whether you should acquire a particular upgrade and how to obtain it or when you experience troubles setting up an email account on your computer system, you're able to contact us and we will provide you with the necessary information at once. Our live chat is online even after our telephone lines go off for the day, therefore when you have an account with us, you can rest assured that you will always find prompt assistance with any kind of question or problem that pops up.