There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a ticketing system. This is the easiest communication method for a variety of reasons. In case no customer support staff representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste extensive bits of info without worrying about typos, and if a specific issue needs more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to provide information or to follow directions, you will need to use at least 2 different admin dashboards and this number can rise if you wish to manage a handful of domain names. Furthermore, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a response.