There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a ticketing system. This is the easiest communication method for a variety of reasons. In case no customer support staff representative is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste extensive bits of info without worrying about typos, and if a specific issue needs more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to provide information or to follow directions, you will need to use at least 2 different admin dashboards and this number can rise if you wish to manage a handful of domain names. Furthermore, a lot of hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a response.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket while you are browsing your website files or updating different account settings. The ticketing system is being monitored 24-7 by our support staff representatives and the response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get support. Unlike other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for info in regard to any technical or billing problem. Additionally, you can read a variety of informational articles, which will help you deal with the most commonly faced issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting plans, which means that you will not require another support platform to touch base with our client service team – you can do this on the spot the moment you encounter a difficulty. Submitting a new ticket requires a few clicks and tracking down an older one is equally simple. With our clever search functionality, you can quickly find any ticket that you have already submitted. You can open a ticket at any time whatsoever as our customer service staff members are available to you 365 days a year and respond in less than sixty minutes, although it rarely takes this much to get a reply. With Hepsia, you’ll have everything in one place and you can just forget about having to go through two or more platforms to resolve a simple issue.