Being able to communicate with your shared hosting supplier when you have any questions or experience any difficulties is really important and how quickly they'll reply and react is usually essential, especially if your website is business-oriented, as longer downtime often means losing prospective customers. The support solutions are an easy way to recognize actual providers from resellers. The latter generally reply just to email messages or support tickets and you may need to wait for a day or maybe more to receive a response. In case the trouble calls for a few replies, you may end up losing several days to get a problem resolved. When you use an authentic and trustworthy hosting supplier, you should be in a position to connect with the support team anytime and receive an instant response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All of our shared plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our solutions before you make an order or you're a current client and you have any kind of question or a problem, you can contact us any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex matters or any matters which need additional time to investigate and handle. In contrast to a number of other website hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, so whatever your issue is, it will be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we supply feature 24/7 customer and technical support, so regardless of what problem you have, you're able to get in touch with us and we will assist you without delay. The guaranteed reply time for any email or ticket that you open from your Hepsia website hosting Control Panel is just one hour; typically the reply time rarely is more than 20 min. Furthermore, we provide telephone support with a couple of local numbers worldwide as well as a live chat, so you can get in touch with us and receive additional information about our services even if you do not have an account yet. We are able to assist you with any question or a difficulty you may have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you will not ever have a scenario where you should wait for a few days to get a problem resolved like you'll need to do with a lot of other service providers.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a 1-hour max answer time guarantee. If you want to learn more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have around the globe or you could use our live chat service and talk with a live agent. For strictly tech problems that need the help of a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, because all these channels are more appropriate to track a particular problem. The reply time for them rarely surpasses 30 minutes, so that you can forget about having to wait for a whole day so as to get help. Our support service is available for all server-related matters, as well as the pre-installed software. In case you'd like to receive help with third-party applications, you can consider adding the Managed Services upgrade that we supply with all the plans.