Lots of persons who start using their first web hosting account, or change companies, frequently have queries with respect to how particular things are performed or stumble upon obstacles when setting up different things like emails, website settings, and so on. That is why, lots of providers have compiled documentation with standard questions and issues so as to help their customers get information swiftly and easily. As a result, the customer care staff can concentrate on actual problems that some customers may be encountering, because the solution for the minor things will already be available on the World Wide Web and customers will be able to tackle them without having to contact the client service staff. Having thorough documentation is really important, particularly for new clients without any prior experience whatsoever, as the hosting service involves a huge number of features and many individuals can get bewildered about what to do. A good knowledge base can both help you perform the things that you want and get to know how the web hosting service works in general.
Extensive Online Documentation in Shared Hosting
If you’ve bought your very first shared hosting package from our company or have moved your site over to us, you’ll get used to our platform and our custom-built Hepsia Control Panel in a jiffy due to the fact that we have prepared an exhaustive online knowledge base where you can find all the information that you will ever need – both general info about the service as a whole and more specific info about the different features that you can use and the problems that you could stumble upon. The articles themselves are available in two locations. The full article archive can be accessed via the Help section of the Control Panel. You can find relevant articles about the different features in every Control Panel section as well. You can acquaint yourself with how to do just about everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles feature in-depth guides, so you will never become lost on account of an unclear text. Surely, if you bump into a more specific obstacle and you do not find anything about it in our knowledge base, you can touch base with our support staff members 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers feature a rich article repository where you can find any info that you may need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have compiled it based on the feedback that we’ve acquired from our clients through the years and, hence, our articles touch upon specific problems that you may run into and propose the most effective way to rectify them, for instance receiving a 500 Internal Server Error message or being unable to send email messages from your desktop PC although you have the right settings. The articles are available in every single section of the Control Panel and you can consult them whenever you want. They can help you enlarge your knowledge not only about our services, but also about the hosting field in general, as they include how-to instructions and general info such as what cron jobs or file permissions are.